Pierce Manufacturing introduced a master technician program as part of its after-market “Service Brigade” initiative.
The comprehensive certification program allows Pierce's dealer service technicians to demonstrate their knowledge and expertise on servicing Pierce apparatus and ultimately be recognized as a Pierce Master Technician.

The program consists of maintenance classes in:

• Chassis electrical systems,
• Command Zone^™ II advanced electronics,
• Aerial apparatus systems,
• Husky foam and compressed-air foam system,
• TAK-4^® independent suspension and side-roll protection and
• Frontal airbag protection systems.

To achieve master-technician status, a service technician must take and pass an exam pertaining to that particular subject after completing each class. A final cumulative exam will be administered once students have completed all classes.

Technicians who achieve master level will be recognized at Pierce’s Annual Service Meeting and featured on the company’s Web site. To maintain their master-technician status, technicians complete new classes on an ongoing basis, attend mandatory new product classes and complete an online refresher course every third year.